The Dissolvable Agent Configuration does not run after creation

Products

• Endpoint Detection and Response Cloud

Issue/Introduction

After creating a Dissolvable Agent Configuration (DAC), the DAC never runs.

Cause

A DAC may not run after creation if:

• The DAC is paused
• The DAC's schedule was not saved
• The Dissolvable Agent Server (DAS) is offline

Resolution

To troubleshoot this issue, verify that:

• The DAC is not paused
• The DAC's schedule has been saved
• The DAS is online and communicating with the Symantec cloud servers

If none of the above solutions resolve the issue, please contact Symantec Technical support for assistance.