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Procedure to configure the ProxySG/ASG to download the Content Filter Database once your license is associated with your Blue Coat Intelligence Services (BCIS) subscription

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Article ID: 174012

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Updated On:

Products

ProxySG Software - SGOS

Issue/Introduction

Your ProxySG/ASG license has been associated with your Blue Coat Intelligence Services (BCIS) subscription and you would like to download the Content Filter Database. 

Resolution

Your ProxySG/ASG license is now associated with your Blue Coat Intelligence Services (BCIS) subscription.  You will need to set your "Data Source:" to Intelligence Services as follows:

Note:  If you have not installed your license since getting your BCIS subscription associated with your license, then you will need to download the license manually from Symantec's Licensing Portal and reinstall the license manually before using BCIS. Refer to this article in-order to manually install the license: https://knowledge.broadcom.com/external/article?legacyId=TECH242099

  1. Login to your ProxySG Management console
  2. Go to Configuration -> Content Filtering -> Blue Coat
  3. Select Intelligence Services from the "Data Source:" drop down list
  4. Click on "Apply" button to save the changes. 
  5. Click "Download Now" button to download the database (Note: If there is already a download in progress, then Click on "Refresh Status" button to see the current status of the download).