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Software installs take a minute or so after status shows its executing before the process actually launches

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Article ID: 174009

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Updated On:

Products

Software Management Solution

Cause

The execution will first trigger a package validation process to ensure the package is OK. For large packages, especially with a large amount of files, this process can take time.

Resolution

In version 8.5 RU2 the package validation will be skipped if the package download was completed within 15 minutes of the execution. Package validation is already part of the package download.

This issue may still occur if a user defers execution past the 15 minute period. If they do, we must ensure the package is valid before executing to avoid security issues or corruption.