Support for Encryption products on Windows 7 after its extended support end date

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Article ID: 174001

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Updated On:

Products

Drive Encryption PGP Command Line Endpoint Encryption

Issue/Introduction

You are running Symantec Encryption products on Windows 7 SP1. However, on January 14, 2020 this operating system reaches the end of its extended support and you wish to know whether Symantec Encryption products will be supported on this operating system after this date.

Environment

  • Symantec Endpoint Encryption 11.0 and above on Windows 7 SP1.
  • Symantec Encryption Desktop 10.3.2 MP13 and above on Windows 7 SP1.
  • Symantec PGP Command Line 10.4 and above on Windows 7 SP1. 

Resolution

Symantec will not support its Encryption products running on Windows 7 SP1 beyond its extended support end date.

Symantec Encryption products released after the Windows 7 SP1 extended support end date will not include support for that operating system.

Symantec Encryption products released prior to the Windows 7 SP1 extended support end date that did include support for that operating system at the time of release will no longer be supported after the Windows 7 SP1 extended support end date.

Therefore please upgrade to a version of Windows that has a longer time remaining until the end of its extended support.