Support for Encryption products on Windows 7

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Article ID: 174001

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Updated On:

Products

Drive Encryption PGP Command Line Endpoint Encryption Desktop Email Encryption Desktop Email Encryption, Powered by PGP Technology Drive Encryption Powered by PGP Technology File Share Encryption File Share Encryption Powered by PGP Technology

Issue/Introduction

You are running Symantec Encryption products on Windows 7 SP1. However, on January 14, 2020 this operating system reached the end of its extended support and you wish to know whether Symantec Encryption products are still supported on this operating system.

Environment

  • Symantec Endpoint Encryption 11.3 and above on Windows 7 SP1.
  • Symantec Encryption Desktop 10.4.2 and above on Windows 7 SP1.
  • Symantec PGP Command Line 10.4.2 and above on Windows 7 SP1. 

Resolution

Support for any Encryption products running on Windows 7 SP1 ended on January 14, 2020.

This includes products that were supported on Windows 7 SP1 at the time of their release. For Endpoint Encryption, this was release 11.3.0 and for Encryption Desktop this was release 10.4.2 MP4.

Therefore please upgrade to a version of Windows that Microsoft supports and use a version of the Encryption product that supports that version of Windows.