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Not receiving updated logs in Audit after Web Security Service (WSS) integration


Article ID: 173991


Updated On:


CASB Security Standard CASB Security Premium CASB Security Advanced CASB Audit CASB Gateway CASB Gateway Advanced


CloudSOC Audit
WSS integration

WSS integration creates the data source.
No data comes into Audit.


  1. Data is delayed. It can take up to 4 days to show data.
  2. Configuration must be completed correctly. 
    1. Correct data location must be selected
    2. Domain info must be completed
    3. Verify correct WSS Integration ID #


  • If the configuration is done incorrectly, WSS Support must create a Change Control Request (CCR) to get engineering to clear the portal.
  • Give time for data to flow. If a few days have passed without data, please open a support ticket for them to look at the connection.