Not receiving updated logs in Audit after CloudSWG (WSS) integration

Products

• CASB Security Standard
• CASB Security Premium
• CASB Security Advanced
• CASB Audit
• CASB Gateway
• CASB Gateway Advanced

Issue/Introduction

CloudSOC Audit
CloudSWG integration (formerly known as WSS)

CloudSWG integration creates the data source.
No data comes into Audit.

Cause

1. Data is delayed. It can take up to 4 days to show data.
2. Configuration must be completed correctly. 
   • Correct data location must be selected
   • Domain info must be completed
   • Verify correct CloudSWG Integration ID # (formerly known as WSS)

Resolution

• If the configuration is done incorrectly, Cloudsoc Support needs to be engaged to assist, they may need to open a change request.
• Give time for data to flow. If a few days have passed without data, please open a support ticket for them to look at the connection.