Not receiving updated logs in Audit after Web Security Service (WSS) integration

Products

• CASB Security Standard
• CASB Security Premium
• CASB Security Advanced
• CASB Audit
• CASB Gateway
• CASB Gateway Advanced

Issue/Introduction

CloudSOC Audit
WSS integration

WSS integration creates the data source.
No data comes into Audit.

Cause

1. Data is delayed. It can take up to 4 days to show data.
2. Configuration must be completed correctly. 
   1. Correct data location must be selected
   2. Domain info must be completed
   3. Verify correct WSS Integration ID #

Resolution

• If the configuration is done incorrectly, WSS Support must create a Change Control Request (CCR) to get engineering to clear the portal.
• Give time for data to flow. If a few days have passed without data, please open a support ticket for them to look at the connection.