How to set the Activity Log activity for Auto Close to 'System_AHD_Generated' user instead of 'End User'

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Article ID: 17398

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Question:

How to set the Activity Log activity for Auto Close to 'System_AHD_Generated' user instead of 'End User'

Environment:

Service Desk 12.7, 12.9

Answer:

  1. Set the following option from the command line to change the option in NX.env file:
    pdm_options_mgr -c -s AUTOCLOSE_SYSTEM_GENERATED -v "Yes" -a pdm_option.inst
  2. Run the following command to add the same settings to the NX.env_nt.TPL file so the next time pdm_configure is run, this change is not lost:
    pdm_options_mgr -c -s AUTOCLOSE_SYSTEM_GENERATED -v "Yes" -a pdm_option.inst -t
  3. Recycle the CA Service Desk Manager service

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: