Cannot install Endpoint Encryption if Encryption Desktop 10.3.2 MP3 and below is already installed

Products

• Endpoint Encryption

Issue/Introduction

You wish to install the Endpoint Encryption client release 11.0 or above on a machine that already has Encryption Desktop 10.3.2 MP3 or below installed.

However, the installation cannot be completed.

Cause

Endpoint Encryption client can only be installed on a machine that already has Encryption Desktop installed if the release of Encryption Desktop is 10.3.2 MP4 or above.

Environment

• Symantec Endpoint Encryption 11.0 and above.
• Symantec Encryption Desktop 10.3 and above.

Resolution

Upgrade Encryption Desktop to release 10.3.2 MP13 or above (release 10.3.2 MP4 went end of support life on January 31, 2019).