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Cannot install Endpoint Encryption if Encryption Desktop 10.3.2 MP3 and below is already installed

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Article ID: 173965

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Updated On:

Products

Endpoint Encryption

Issue/Introduction

You wish to install the Endpoint Encryption client release 11.0 or above on a machine that already has Encryption Desktop 10.3.2 MP3 or below installed.

However, the installation cannot be completed.

Cause

Endpoint Encryption client can only be installed on a machine that already has Encryption Desktop installed if the release of Encryption Desktop is 10.3.2 MP4 or above.

Environment

  • Symantec Endpoint Encryption 11.0 and above.
  • Symantec Encryption Desktop 10.3 and above.

Resolution

Upgrade Encryption Desktop to release 10.3.2 MP13 or above (release 10.3.2 MP4 went end of support life on January 31, 2019).