search cancel

Discover Server hard drive filling up with hs_err_pid.xxx.mdmp files

book

Article ID: 173960

calendar_today

Updated On:

Products

Data Loss Prevention Network Discover

Issue/Introduction

After upgrading to Symantec Data Loss Prevention (DLP) 15.0 MP1 and enabling OCR, discover scans fail and create hs_err_pid.xxx.mdmp files on the Discover server.

A fatal error 
has been detected by the Java Runtime Environment:
#
#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007ffe9072273a, 
pid=5176, tid=0x00000000000012f4
#
# JRE version: Java(TM) SE Runtime Environment (8.0_131-b11) (build 
1.8.0_131-b11)
# Java VM: Java HotSpot(TM) 64-Bit Server VM (25.131-b11 mixed mode windows-
amd64 compressed oops)
# Problematic frame:
# C  [opencv_core310.dll+0x5d273a]
#
# Core dump written. Default location: 
C:\SymantecDLP\Protect\bin\hs_err_pid5176.mdmp

Resolution

Fixed in DLP 15.5 MP1.