The Windows Services console shows two identical services for VIP LdapSync. Both show as 'starting' but the service never starts. The service appears to be in a hung state.
(This issue was addressed in VIP Enterprise Gateway 9.10. If unable to upgrade, verify minimum hardware requirements for VIP Enterprise Gateway 9.9.x is 8Gb RAM and 40Gb disk space, 16Gb or more RAM is recommended for VIP Enterprise Gateway 9.10.x or newer.) This issue can often be resolved with a server reboot. If that fails to resolve the issue, follow these steps:
Important: Always stop and start VIP Enterprise Gateway LDAP services from the VIP console. Forcing LDAP services to start from Windows Services will bypass pre-start checks put in place to ensure the service starts in a stable state.