End-user sees Roaming Captive Portal page when browsing the web with a pre-14.2 Endpoint Protection client

Products

• Endpoint Protection
• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

End-users are presented with the Roaming Captive Portal page from Web Security Service (WSS). This only impacts those machines which have an Integrations policy configured for seamless identification with a pre-14.2 Symantec Endpoint Protection (SEP) client installed.

Environment

Microsoft Windows
Symantec Endpoint Protection prior to 14.

 

Cause

SEP clients prior to 14.2 do not support seamless identification.

Resolution

Upgrade SEP to 14.2, or greater. For more information, refer to Best practices for Endpoint Protection and Web Security Services integration and Symantec™ Endpoint Protection 14.2 Release Notes.