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End-user sees Roaming Captive Portal page when browsing the web with a pre-14.2 Endpoint Protection client

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Article ID: 173951

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Updated On:

Products

Endpoint Protection Web Security Service - WSS

Issue/Introduction

End-users are presented with the Roaming Captive Portal page from Web Security Service (WSS). This only impacts those machines which have an Integrations policy configured for seamless identification with a pre-14.2 Symantec Endpoint Protection (SEP) client installed.

Cause

SEP clients prior to 14.2 do not support seamless identification.

Environment

Microsoft Windows
Symantec Endpoint Protection prior to 14.

 

Resolution

Upgrade SEP to 14.2, or greater. For more information, refer to Best practices for Endpoint Protection and Web Security Services integration and Symantec™ Endpoint Protection 14.2 Release Notes.