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EF Virtual Classroom Fails to load


Article ID: 173910


Updated On:


ProxySG Software - SGOS


You are making use of the EF Virtual Classroom software, and the Microphone or WebCam features fail to work. 


EF Virtual Classroom software makes use of WebRTC which in turn makes use of TURN Protocol over TCP port 443. This affects the Protocol Detection system causing the connection to break. 

The vendor has indicated that only the following IP addresses are used to serve content, but this could change at any time. For confirmation please contact the vendor. 

    url.domain= detect_protocol(no) ALLOW
    url.domain= detect_protocol(no) ALLOW

If WebRTC application control is required, please contact your sales representative regarding FR-01965/NSFR-2762.