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EF Virtual Classroom Fails to load

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Article ID: 173910

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Updated On:

Products

ProxySG Software - SGOS

Issue/Introduction

You are making use of the EF Virtual Classroom software, and the Microphone or WebCam features fail to work. 

Resolution

EF Virtual Classroom software makes use of WebRTC which in turn makes use of TURN Protocol over TCP port 443. This affects the Protocol Detection system causing the connection to break. 

The vendor has indicated that only the following IP addresses are used to serve content, but this could change at any time. For confirmation please contact the vendor. 

<Proxy>
    url.domain=34.234.163.242 detect_protocol(no) ALLOW
    url.domain=34.197.155.132 detect_protocol(no) ALLOW

If WebRTC application control is required, please contact your sales representative regarding FR-01965/NSFR-2762.