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"IP is not Unique" error

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Article ID: 173903

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Updated On:

Products

Web Security Service - WSS

Issue/Introduction

Error, " IP is not Unique" comes up when trying to add a location in Web Security Service (WSS) portal.

Login to the WSS Portal > Connectivity > Locations

Cause

There is a duplicate IP address in another portal.

Environment

Web Security Service

Resolution

It is not possible to have duplicate IPs in two different WSS tenants.  If the IP in question is not located in the customer's WSS tenant, they can contact support and try to find where the IP is coming from.  Support is not able to remove the IP from the other tenant, but can make the request to the customer.