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Management Console can not be opened by https from other computer except notification server itself

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Article ID: 173900

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Updated On:

Products

IT Management Suite

Issue/Introduction

The following has been reported:

  • Symantec Management Console could be opened using its HTTP address from all computers:
    http://mySMP.domain.com/Altiris/Console/
  • However, when using HTTPS address, it only opened from the SMP itself. 
    https://mySMP.domain.com/Altiris/Console/
  • On other computers, when trying to use HTTPS address, return "Page Not Found"

Cause

Misconfiguration. When checking the HTTPS binding on IIS,  found "Host Name" field is filled with the SMP name

Environment

ITMS 7.6 and later

Resolution

  1. Open the IIS Manager on SMP Server
  2. Go Sites> Default Web Site 
  3. Open the Binding (in the right pane)
  4. choose HTTPS and press Edit
  5. "Host Name" field should be empty

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