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Where Can I find the ICE utility logs?

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Article ID: 173898

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Updated On:

Products

Data Loss Prevention Endpoint Prevent Information Centric Encryption

Issue/Introduction

Where can I find logs to troubleshoot behavior with the ICE utility?

Resolution

If a user encounters any errors with the Symantec ICE Utility, ICE saves information about the errors in a log file.

The ICE Utility stores the log file in the following locations:

  • On Microsoft Windows at: %Temp%\udp\SymcIceReaderLog.log

  • On macOS at: ~/Library/Logs/SymantecICE.log