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Surface Pro firmware updates fail after encrypting a system with Symantec Endpoint Encryption 11

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Article ID: 173868

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Updated On:

Products

Endpoint Encryption

Issue/Introduction

After installing Symantec Endpoint Encryption 11 and encrypting the machine, the Firmware updates on Surface Pro systems that take place within Windows may fail.

Surface driver update for Surface UEFI - Failed

Surface driver update for Surface System Aggregator - Failed

Surface driver update for Surface Embedded Controller Firmware - Failed

Surface driver update for Surface UEFI - 106.1624.768.0 - Failed

Surface driver update for Surface System Aggregator - 103.1610.256.0 - Failed

Surface driver update for Surface Embedded Controller Firmware - 103.1684.256.0 - Failed

Resolution

This issue is resolved in SEE 11.2.1 MP1.