Receiving error failed:X_ARCHIVE on the system Logs of the SSL Visibility.

Products

• SSL Visibility Appliance Software

Issue/Introduction

In the system logs of the SSLV a line like the following can be found when trying to download a diagnostics file:

x_archive_add() failed:X_ARCHIVE [0x000000d380090013;code:19;sub:211] Archive library error

 

Cause

This issue can be caused by a network issue between the client machine and the SSLV or a resource issue (CPU too high).

Resolution

It is necessary to determine whether it’s caused by CPU usage or a network problem and address it appropriately in order to be able to download the diagnostics file without issues.