CA PPM: Project list page will not render

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Article ID: 17383

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

Problem:

Project list page will not render if there is a Filter saved containing static dependent lookups with multiple values selected and the filter field is changed back to a single select.

app-ca.log shows error:

ERROR 2015-09-14 17:09:12,601 [http-9193-8] vxml.VXMLService (clarity:username_2505:66732005__2E932C48-288B-44FA-93D8-240EEE592FD2:projmgr.projectList) Exception in processing^M
com.niku.union.web.WebException: Portlet view processing failed for portlet: projmgr.projectList_odf
Caused by: com.niku.union.web.WebException: com.niku.union.web.WebException: net.sf.saxon.trans.DynamicError: A sequence of more than one item is not allowed as the first argument of string-length()

Steps to Reproduce:

  1. Add a static dependent lookup attribute (i.e. the stage attribute) to the project list filter page
  2. Change the personalized setting for this filter attribute so that it is a "multiple select"
  3. Select multiple values for the stage filter attribute and save your filter. Make this filter your default
  4. Change the personalized setting for this filter attribute back to "single select"
  5. Attempt to access the project list page

Expected Results: List page will be displayed, possibly with an error/warning about the filter issue and the user will be allowed to fix the issue.
Actual Results: The project list will not render at all. User gets popup error: Unable to process request - Server error.

Environment:

Applies to all supported PAS environments for specified releases.

Cause:

Caused by CLRT-72399

Resolution:

CLRT-72399  was closed as we are not planning to make any changes to this area of the product.

Workaround:

  • Contact Customer support to fix the issue with accessing the project list.
  • Once you are able to access the project list, set the filter field "stage" back to a "multiple select" or delete the saved filter

 



Environment

Release: ESPCLA99000-13.2-Clarity-Extended Support Plus
Component:

Resolution

Please Update This Required Field