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Packetshaper upgrade failing after reboot.

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Article ID: 173822

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Updated On:

Products

PacketShaper S-Series

Issue/Introduction

In Packetshaper S-Series, after the image is uploaded and the device is rebooted, the image is not loaded.

Resolution

  • Ensure the Packetshaper build is listed on Downloads at MySymantec. Images may change due to certificate validation process, it´s not recommended to use images stored on local drives for long periods of time.
  • To upload an image to the Packetshaper please use a tool to zip it, upload it on 9.258/Image and unzip it into the device, then you can run the command to set  the image as default.