When browsing Web sites on a computer configured to use the Symantec Endpoint Protection (SEP) client Web Traffic Redirection (WTR) component, instead of receiving the requested Web content, a Web Security Service (WSS) error message is displayed stating "Account Restricted".
Web browsers display the following message:
You cannot log in, because your account is locked out
Tech support information: configuration_error less
For assistance, contact your network support team.
Name: <user name>
Phone: <contact phone number>
Email: <contact email>
This error message happens when a WSS policy is applied to a Web request with group-based rules, and the WSS is unable to connect to an Auth Connector. An Auth Connector is requires to translate the user/domain information provided by the SEP client through Seamless Identification into WSS Group of Interest (GOI) membership information.
To resolve this error message, either a valid AuthConnector must be installed on the local network and configured in the WSS portal to perform GOI lookups, or the WSS policy must not contain group-based rules.
For more information on configuring AuthConnector, see Deploy the AuthConnector
If a valid Auth Connector is configured, confirm the following: