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How to import EEM security certificate in Internet Explorer and eliminate "There is a problem with this website?s security certificate" warning.

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Article ID: 17382

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Updated On:

Products

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Issue/Introduction

When navigating to the EEM homepage a warning may be thrown (as seen below) regarding the security certificate. This document outlines the steps required to eliminate this message by importing the EEM security certificate.
These steps were performed using Internet Explorer 11 against an EEM 12.51 installation.

Environment

Release:
Component: ETEIAM

Resolution

Solution:

Add the EEM server hostname as a trusted site.
From Tools menu or widget, select Internet options

From Security tab, select Trusted sites, then click the Sites button.

Add the EEM server hostname to Trusted sites as seen below:
Format should be: https://<hostname>

Navigate to the EEM homepage by continuing past the security certificate warning.
Click on the Certificate error next to the browser address bar (as seen below):

Click View Certificates

Click Install Certificate...

Select Place all certificates in the following store option, then select Browse...

Select Trusted Root Certification Authorities, then click OK

Select Finish.

Confirm the final security warning by clicking Yes.

The import should complete and display a confirmation message as seen below:

Attachments