While launching SIM (Symantec Installation Manager), a message was displayed saying that it couldn't connect to the database.
When the customer tried to connect to his existing database using SIM>Configure Settings, SIM was not able to show any of the existing databases nor create a new one.
The following entries were popping up in the NS logs:
PingDatabase failed to connect to database.
Failed to open database connection.
Cannot open database "ALTIRISCMDB" requested by the login. The login failed.
Login failed for user 'DOMAIN\altirisadministrator'
Database 'ALTIRISCMDB' does not exist. Make sure that the name is entered correctly.
Provided credentials (username DOMAIN\altirisadministrator) were valid but do not have NS database access rights.
ITMS 8.0 or later
Try the following: