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A critical error occurred: Object moved. Configuration failed while attempting: Pre-Configuring

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Article ID: 173812

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Updated On:

Products

IT Management Suite

Issue/Introduction

The customer is trying to install ITMS on a new server. During the initial installation, SIM (Symantec Installation Manager) failed during the configuration portion with the following message:


Configuration failed.
A critical error occurred:
The request failed with the error message:
--
<html><head><title>Object moved</title></head><body>
<h2>Object moved to <a
hreft="/Altiris/Console/error.htm?aspxerrorpath=/Altiris/NS/Services/NSConfigurationWebService.asmx">here</a>.</h2>
</body></html>
--
Configuration failed while attempting: Pre-Configuring ...

Cause

According to the Windows Event logs, there is an issue with access denied to "Temporary ASP.NET Files" folder:

ERROR: CS0016: Could not write to output file 'c:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files\altiris_ns\2adb9e0d\e5203314\App_global.asax.77dodr.dll' -- 'Access is denied. '

Environment

New installation of ITMS 8.x

Resolution

Make sure the following accounts/groups have permissions under "c:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files":

  • CREATOR OWNER
    • Special Permissions > Full Control
  • SYSTEM
    • Full Control
  • Administrators
    • Full Control
  • Users
    • Read & Execute
    • List folder contents
    • Read
  • IIS_IUSRS
    • Modify
    • Read & Execute
    • List folder contents
    • Read
    • Write
  • WMSVC
    • Modify
    • Read & Execute
    • List folder contents
    • Read
    • Write
  • Note: sometimes you may need to add as well "NETWORK SERVICE" and "Authenticated Users" accouts with at least "Read & Execute, List folder contents, and Read"

Delete all Altiris related files in "c:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files".

  • To delete the files
    • stop the Altiris Support Service and Altiris Service
    • Delete the files
    • Start the previous services

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