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Line breaks do not appear on the Encryption Management Server Web Email Protection home page

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Article ID: 173807

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Updated On:

Products

Encryption Management Server

Issue/Introduction

Encryption Management Server Web Email Protection templates include an optional field called Login Message. This field allows you to enter carriage returns but any such line breaks you include in this field do not appear on the Web Email Protection home page.

Environment

Symantec Encryption Management Server 3.4 and above.

Cause

This is by design. The Login Message field allows you to enter carriage returns but this is because it a standard form field.

Resolution

In order to gain more control over the appearance of Web Email Protection, use a Complete Customization template. This allows you to edit all the HTML, CSS, JavaScript and image files used Web Email Protection.