Procedure to find the Web Security Service (WSS) serial number needed to open a support case.
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Article ID: 173798
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Updated On:
Products
Cloud Secure Web Gateway - Cloud SWG
Issue/Introduction
You want to find the Web Security Service (WSS) serial number needed to open a support case.
Resolution
The WSS Serial number can be found using the following steps:
- Login to your https://portal.threatpulse.com.
- Navigate to Service -> Account Maintenance -> Account Provisioning.
- Under the Products section of the page, find the WSS serial number under the Serial Number column for the "Web Security" Product Name.
- Use the WSS serial number to open a WSS support case.
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