Procedure to find the Web Security Service (WSS) serial number needed to open a support case.

Products

• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

You want to find the Web Security Service (WSS) serial number needed to open a support case. 

Resolution

The WSS Serial number can be found using the following steps:

1. Login to your https://portal.threatpulse.com.
2. Navigate to Service -> Account Maintenance -> Account Provisioning.
3. Under the Products section of the page, find the WSS serial number under the Serial Number column for the "Web Security" Product Name.
4. Use the WSS serial number to open a WSS support case.