Quarantine Notification is missing Approve/Block button

Products

• Email Security.cloud

Issue/Introduction

Quarantine portal notification is missing the Approve and Block buttons but Release and Delete are available.

Environment

Email Security.cloud

Cause

The recipient of quarantine notification does not have User List control enabled.

Resolution

Below are the steps for enabling the Approve and Block buttons :

1. Navigate to Services > Anti-Spam. Select the domain from the drop down menu on top right corner and then Select List Management > User List Control.
2. In User List Control, please run a blank search and you can view all recipient addresses in the available section.
3. If the user needs to have the "Approve and Block" the address must be a part of the User control. Search for their email address and use the Add to list button to include them in User control.

Note : If you do not see the List Management tab in the domain specific Anti Spam settings, please contact Symantec Technical Support to enable this feature.