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Unable to access or browse Google File Stream (G Suite)

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Article ID: 173790

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Updated On:

Products

ProxySG Software - SGOS

Issue/Introduction

Users are not able to access Google Drive File Stream attached as network share on user's computer. Files are not listed in the directories, or the directories are not opening. Files are not opening, but some of them are. 

Environment

Google Drive File Stream installed on Windows or Mac computers

Cause

  1. This issue might be caused by inaccessible URLs which Drive File Stream needs in order to operate properly. In order for users on your network to access Google Drive and Google Docs editors, your proxy and firewall rules should connect to the hosts and ports listed in the G Suite deployment guide for proxy and firewall. Otherwise, users may be blocked or denied access from these services.

    Source: https://support.google.com/a/answer/2589954

     
  2. Drive File Stream is not able to properly respond to the 407 authentication challenge. Consider bypassing authentication for the URLs listed below in the "Solution" section. 

Resolution

Allow for the access to the following URLs. Possibly, there may also be a need to bypass authentication for the URLs specified below. 

For the following hosts, [N] means any single decimal digit and * means any string not containing a period.

  • www.google.com:443/HTTPS
  • accounts.google.com:443/HTTPS
  • googledrive.com:443/HTTPS
  • drive.google.com:443/HTTPS
  • *.drive.google.com:443/HTTPS
  • docs.google.com:443/HTTPS
  • *.docs.google.com:443/HTTPS
  • *.c.docs.google.com:443/HTTPS
  • sheets.google.com:443/HTTPS
  • slides.google.com:443/HTTPS
  • talk.google.com:5222/XMPP (needed only for Backup and Sync)
  • takeout.google.com:443/HTTPS
  • gg.google.com:443/HTTPS
  • script.google.com:443/HTTPS
  • ssl.google-analytics.com:443/HTTPS
  • video.google.com:443/HTTPS
  • s.ytimg.com:443/HTTPS
  • apis.google.com:443/HTTPS
  • *.clients[N].google.com:443/HTTPS
  • *.googleapis.com:443/HTTPS
  • *.googleusercontent.com:443/HTTPS
  • *.gstatic.com:443/HTTPS
  • lh[N].google.com:443/HTTPS
  • [N].client-channel.google.com:443/HTTPS
  • clients[N].google.com:443/HTTPS
  • gv1.com:443/HTTPS

 

NOTE: The list above could be made shorter if you decide to use *.google.com which will cover most of the URLs listed above. 

 

For bypassing authentication based on the destination URl, refer to the following KB https://www.symantec.com/docs/TECH240927