Error 39 Failed to create the WinPE boot image while creating a new Boot Image

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Article ID: 17378

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA Server Automation

Issue/Introduction

Problem:

Trying to create a new Boot Image it fails with Error 39 Failed to create the WinPE boot image in directory: C:\Program Files (x86)\CA\DSM\Server\SDBS\var\ManagedPC\bttmp\winpe30

The log file TRC_USD_CREATEBTIMAGES_x.log shows the following errors:

copype failed with 255 , copype30.cmd "C:\Program Files (x86)\Windows Kits\8.0" "C:\Program Files (x86)

\CA\DSM\Server\SDBS\var\ManagedPC\bttmp\winpe30" "" 

 CreateBTImages returned error 39:

Failed to create the WinPE boot image in directory: C:\Program Files (x86)\CA\DSM\Server\SDBS\var\ManagedPC\bttmp\winpe30

Environment:  

 

CA Client Automation - All Versions

Resolution:

The reason for the error is the wrong Windows Kit used.

Up to WinPE 3, the Windows Automated Installation Kit (Windows AIK) is used and from WinPE 4, the new Windows Assessment and Deployment Kit (Windows ADK) is used.

In this case, the new Windows Assessment and Deployment Kit (Windows ADK) has been used to build a WinPE 3 Boot Image but as it expected to use Windows Automated Installation Kit (Windows AIK), it failed.

By default, when selecting a WinPE 3 image, the source of the Windows Kit is set to the right one but if updated to use ADK, this error will appear.

Point to the right Windows Automated Installation Kit (Windows AIK) directory that is usually C:\Program Files (x86)\Windows AIK will allow the WinPE 3 image to be created with the right files.

Environment

Release: SEAUBC99000-12.8-Server Automation-Base Configuration
Component: