search cancel

New Task option does not exist is right click menu

book

Article ID: 173777

calendar_today

Updated On:

Products

IT Management Suite

Issue/Introduction

In Manage Jobs/Tasks, when right clicking on a folder and choosing 'New', options:  Task , Server Job and Client Job do not exist.

No Error

Cause

Task Management is not configured properly or is corrupted 

Resolution

  1. From the command prompt (running it as Administrator), run the following from the " <install Drive>\Program Files\Altiris\Notification Server\Bin" directory, for example: 
    aexconfig /configure "C:\Program Files\Altiris\TaskManagement\Config\TaskManagement.config

  2. If present (meaning, if you have 7.6 HF7 or 8.x RUx installed), run the following as well:
    aexconfig /configure "C:\Program Files\Altiris\TaskManagement\Config\TaskManagement_Hotfix.config

  3. Restart "Altiris Services", "Altiris Client Task Data Loader" and "Altiris Object Host" services

    Note: if you have POST pointfixes for Task Management in specific previously installed, like the ones available under INFO3459, INFO4241, INFO5191, you should reinstall them since the above config files revert back to the default configuration.