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Endpoint Protection clients are showing as offline in Endpoint Protection Manager after upgrading to 14.2

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Article ID: 173753

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Following upgrade of Symantec Endpoint Protection (SEP) clients to 14.2, the green dot is missing in clients tab of Endpoint Protection Manager. Green dot may or may not be visible on client shield. Connection Status in client UI will show as not connected. Definitions may not be up to date.

Cause

Hanging thread in communication process.

Environment

Newly upgraded 14.2 clients.

Resolution

This issue is fixed in 14.2 MP1. For information on how to obtain the latest build of Symantec Endpoint Protection, read
TECH103088: Download the latest version of Symantec Endpoint Protection