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Symantec.cloud portal login (security question)attempts limit

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Article ID: 173747

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Updated On:

Products

Email Security.cloud

Issue/Introduction

You have tried to reset your Symantec.cloud portal password using your security question and failed multiple times.
 

Account locked
The account has now been disabled. Please contact your administrator.

Cause

The attempts limit of security question is 4 times, so if you have tried 4 times, the account has been disabled and locked.

Resolution

Contact support to reset the password and create new security question.