Symantec DLP Notifier Service unable to start
Article ID: 173728
Updated On:
Products
Issue/Introduction
Symantec DLP Notifier Service is unable to start.
Windows pop-up error when starting Symantec DLP Notifier Service with error code 1.
Windows Event Viewer shows Error:
Event ID: 7024
The Symantec DLP Notifier Service service terminated with the following service-specific error:
Incorrect function.
SymantecDLPNotifier log shows
STATUS | wrapper | 2019/02/20 14:05:08 | Launching a JVM...
INFO | jvm 1 | 2019/02/20 14:05:09 | Error occurred during initialization of VM
INFO | jvm 1 | 2019/02/20 14:05:09 | java/lang/NoClassDefFoundError: java/lang/Object
ERROR | wrapper | 2019/02/20 14:05:09 | JVM exited while loading the application.
You may see this entry in the SymantecDLPNotifier.log as well (OpenJRE location can be vary for DLP environments)
File: SymantecDLPNotifier.log
Date: 10/13/2021 1:05:18 PM
Level: INFO
Source: jvm 3
Message: Error: could not open <path>\jdk<version>-jre\lib\amd64\jvm.cfg'
Environment
16.X, 25.1
Cause
An Anti-virus or a security patch has removed files from the ServerJRE that DLP uses
Resolution
Reinstall or repair the ServerJRE
Open the \jdk<version>-jre\lib\ folder and verify that the amd64 folder is present with jvm.cfg file in place.
- If missing, get the full jdk<version>-jre folder from the DLP installation file and replace the old one on the Enforce server.
- Restart all the services again
- When services start running, you should be able to get the Enforce to load again.
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