Your initial cloud certificate was installed when you registered your cloud detector. Certificates expire 3 years from the date that you install them. You will receive an email from Symantec when your certificate expiration is pending.
Note: The certificate renewal bundle zip file is valid for 10 days after you receive this email. If the file expires before you install it, request a new certificate renewal bundle zip file from Symantec Support. After your cloud certificate expires, cloud detection continues, but your Enforce Server is disconnected from the cloud service. Since it is disconnected, the Enforce Server cannot send policy updates or receive incidents. You must apply the certificate renewal bundle to enable the Enforce Server to reconnect to the DLP Cloud Service.
Follow these instructions to renew your certificate.
To renew a cloud certificate
To verify that the new certificate is installed
To get more information on the pending expiration, successful installation, and other events regarding your cloud certificate
Certificates are valid for 3 years from the date that you install them. If you upgrade to Symantec Data Loss Prevention 15.5 before you renew the certificate, you must renew the certificate after you upgrade.
Note: The certificate renewal bundle zip file is valid for 10 days after you the receive this email. If the file expires before you install it, request a new certificate renewal bundle zip file from Symantec Support.
Starting with new installations of Symantec Data Loss Prevention 15.5, certificate renewal is automatic.