Unable to access Reports under Reports Tab of CA Service Desk Manager (CA SDM) - getting Http status 404 -/ OpenDocument/opendoc/openDocument.jsp error

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

After applying CA Business Intelligence (CABI) 3.3 release/patch, when users try to use CA SDM Reports tab, they receive an error:
Http status 404 -/ OpenDocument/opendoc/openDocument.jsp

<Please see attached file for image>

Solution:

Follow below steps to resolve the error message:

1. Stop all CABI services from the Central Configuration Manager (CCM) program
   
   
2. On the CABI server, from the command prompt with 'Run as Administrator' rights, change to the directory <CABI Install Directory>\SC\CommonReporting3\deployment
   
   
3. Run the following commands:
   
   wdeploy tomcat7 -DAPP=OpenDocument undeploy
   wdeploy tomcat7 -DAPP=OpenDocument deploy
   
   
4. Start all CABI services from the CCM program

Note: Refer to TEC600359 for any errors with CustomParams module

Environment

Release:
Component: SDBOXI