After upgrading to ITMS 8.5 or 8.5 RU1, reports show all field columns condensed in the browser.
The only way they can see the data is to export to Excel.
The following screenshot shows how this used to look with 8.1 RU7 or before, and how looks like in 8.5 or 8.5 RU1 in regards the scrollbar on reports:
ITMS 8.5 or 8.5 RU1
This issue has been reported to our Symantec Development team. A fix has been scheduled with ITMS 8.5 RU2 release.
Now by default we fit all available columns in report. After releasing 8.5 RU2, the customer could edit this behavior on reports by going to "Views" tab and edit view and uncheck 'fit columns in page' checkbox and save changes, then report will provide horizontal scrollbar.