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Failed to get license component from name list: -14403 License suspended due to license server avoidance

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Article ID: 173686

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Updated On:

Products

Reporter-VA

Issue/Introduction

Reporter no longer processing logs, all databases and log sources are unloaded and will not load

The eventlogs in Reporter show the following error message

"Failed to get license component from name list: -14403 License suspended due to license server avoidance"

 

Environment

Virtual Reporter 10.3.1.1

Cause

License was not installed.

Note: Virtual Reporter needs to be able to constantly contact with Symantec's backend licensing servers, if for some reason Reporter can not do this it will also show a "server avoidance" error message. Make sure that if the Reporter is going through a proxy there is no SSL interception as this will break the session.

Resolution

Download the Reporter license from mysymantec and then open in a text editor, from the Reporter CLI issue the command, 

licensing inline license-key

after pressing enter copy the contents of the license file and then press Crlt-D to exit.

 

at this point the device will start to load the log sources and databases and you will see a valid license in the GUI and the CLI.