Error when activating the Salesforce Securlet

book

Article ID: 173658

calendar_today

Updated On:

Products

CASB Security Standard CASB Security Premium CASB Security Advanced CASB Securlet SAAS

Issue/Introduction

When activating the Salesforce Securlet, you see the error "An Administrator from your organization must sign up for the CloudSOC service. Please contact your Administrator."

Cause

CloudSOC is looking for a Salesforce administrator that doesn't exist in the CloudSOC tenant. 

Resolution

Add the user as a SysAdmin in CloudSOC, and then activate the Salesforce Securlet using that user.

Salesforce Sysadmin's email address in Salesforce and CloudSOC must match

Note: You can find the user that was used by looking in Splunk with the Reference error.