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How to upgrade to SMSMSE 7.9.

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Article ID: 173657

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Updated On:

Products

Mail Security for Microsoft Exchange

Issue/Introduction

There is a necessity to update the SMSMSE version to 7.9

Environment

Windows

Exchange

SMSMSE

Cause

Information is disparate and this document brings all of the necessary information into one place.

Resolution

Please review the following guides prior to any action:
 
Operating system and Exchange Server versions supported by Symantec Mail Security for Microsoft Exchange
http://www.symantec.com/docs/TECH141889
 
Pre-install FAQ for Symantec Mail Security 7.0, 7.5, and 7.9 for Microsoft Exchange
http://www.symantec.com/docs/TECH200345
 
Permissions considerations for the Symantec Mail Security for Microsoft Exchange service account
http://www.symantec.com/docs/TECH123108
 
Symantec™ Mail Security for Microsoft® Exchange Documentation
https://techdocs.broadcom.com/us/en/symantec-security-software/endpoint-security-and-management/symantec-mail-security-for-microsoft-exchange-server/7-9-1/Related-Documents.html
 
 
Perform a backup of the settings and Quarantine folder: (optional)
 
Please backup the Settings and Quarantine folder in case any upgrade issues which is unlikely if all instructions provided herein are followed.
 
Quarantine folder is in the default path: 
C:\Program Files (x86)\Symantec\SMSMSE\<version>\Server\Quarantine
For the settings simply export them to an XML file
 
Backing up configuration settings for Symantec Mail Security for Microsoft Exchange 5.x and later
http://www.symantec.com/docs/TECH84240
 
Please note that there is a chance that restoring these backups on a new installation/upgrade will fail if they are initially corrupted.
 
 
Run the setup file:
 
To avoid any potential issues during the installation, ensure that the liveupdate or any manual scan is not running in the background prior to running the setup.
Then Close the GUI and run the setup file from the installation package of SMSMSE
 
Download the latest version of Symantec software (SMSMSE 7.9) from our public repository (FileConnect)
https://support.broadcom.com/download-center/download-center.html
(If it's not possible to see the latest version, please create a case with our GCA team)
 
Run the Setup file as an admin Then follow the prompts on the screen as described in the implementation guide of the product:
 
Symantec™ Mail Security for Microsoft® Exchange 7.9 Implementation Guide
https://techdocs.broadcom.com/us/en/symantec-security-software/endpoint-security-and-management/symantec-mail-security-for-microsoft-exchange-server/7-9-1/Related-Documents.html
 
Starting page 34 under: To begin the installation process
Followed by Begin the installation process
 
NOTE: If any error message occurs during the Installation/Upgrade please contact us. i.e. try not to attempt any troubleshooting steps without our assistance.
https://support.symantec.com/en_US/contact-support.html
 
Post-installation tasks:
 
 
After installing Mail Security, perform the following post-installation tasks:
 
■ Implement SSL communications. Installing Symantec Mail Security for Microsoft Exchange 43 Post-installation tasks See “Implementing SSL communications” on page 44.
■ Install license files if they were not installed during setup. See “About licensing” on page 53.
■ Update definitions if a LiveUpdate was not performed during setup. See “About keeping your server protected” on page 230.
■ Access the Mail Security console. See “Accessing the Mail Security console” on page 46.
■ Configure other antivirus products that are on the same computer as Mail Security. See “About using Mail Security with other antivirus products” on page 49.
■ Configure Mail Security transport agents. See “Configuring Mail Security transport agents” on page 49.
■ Configure the number of scanning threads and scan processes, if necessary. See “Setting scanning threads and number of scan processes” on page 51.
■ Reduce the launch time of Mail Security console. See “Resolving installation issues” on page 245.
 
See the implementation guide of the product:
 
Symantec™ Mail Security for Microsoft® Exchange 7.9 Implementation Guide
https://techdocs.broadcom.com/us/en/symantec-security-software/endpoint-security-and-management/symantec-mail-security-for-microsoft-exchange-server/7-9-1/Related-Documents.html
 
 

 
Other types/options to install the product such as: Installing Mail Security on a remote server or Silent/automated installation can be found in the implementation guide of the product