Attempting to add an administrator to a Symantec VIP Manager account manually fails with the error: "An administrator with this email address has already been created. Create this administrator again using a different email address"
Or, adding an administrator automatically through LDAP sync fails in the log with the error "StatusCode:24578\, StatusMessage:User already exists."
The email address is associated with another VIP account. (E.g., The VIP administrator email exists in a production VIP account and the error occurs when attempting to add the same to a VIP test account). An email address can only be associated with one VIP Manager login at a time.
Choose one of the options below to resolve the issue:
The mail or email attribute is synced to the VIP cloud as the administrator username during an LDAP synchronization. Resolve any conflict using one of the above steps to complete the admin LDAP sync.
Contact Broadcom (VIP) technical support if following these steps does not resolve the issue.