Ghost Solution Suite Remote Agent Installer Crashes With Long Passwords

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Article ID: 173649

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Updated On:

Products

Ghost Solution Suite

Issue/Introduction

While using the Remote Agent Installer and entering credentials under the "User this username and password for all clients" field, the Remote Agent Installer crashes when going to the next page. 

Remote Agent Installer has stopped working.

Cause

Passwords longer than 20 alphanumeric characters long will trigger this failure. 

 

 

Environment

Ghost Solution Suite 3.x

Resolution

No permanent solution as of yet. The best current workaround is to use a password of 20 or less alphanumeric characters. 

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Symantec has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec is committed to product quality and satisfied customers.

There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please refer to the following Web site:

http://www.symantec.com/business/index.jsp

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.