SEDR8840 or SEDR8880 appliance changes hostname to localhost.localdomain

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Article ID: 173614

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Updated On:

Products

Endpoint Detection and Response Advanced Threat Protection Platform

Issue/Introduction

The hostname of Symantec Endpoint Detection and Response (SEDR) hardware appliance model 8840 or 8880 changes spontaneously to localhost.localdomain after changes in iDRAC configuration.

Jan 19 22:09:59 hostname kernel: usb 1-1.6.3: Product: iDRAC Virtual NIC USB Device
Jan 19 22:09:59 hostname kernel: usb 1-1.6.3: Manufacturer: Dell(TM)
Jan 19 22:09:59 hostname kernel: cdc_ether 1-1.6.3:1.0 usb0: register 'cdc_ether' at usb-0000:00:1a.0-1.6.3, CDC Ethernet Device, 7e:fe:c8:1a:43:f5

Resolution

By default, 8880 appliances ship with the os to IDRAC connection disabled by default. Within the DRAC UI, this setting appears in IDRAC settings > Network > "OS to IDRAC Passthrough."

Symantec doesn't support the IDRAC feature to be enabled. Disable IDRAC.

Please disable "OS to IDRAC Passthrough" to prevent unplanned changes to the hostname of the 8880 appliance.