Internet Explorer takes up to 10 minutes to send traffic after reenabling Web Traffic Redirection

Products

• Endpoint Protection
• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

Sometimes, after reneabling Web Security Service (WSS) Traffic Redirection (WTR) in Symantec Endpoint Protection (SEP), Internet Explorer fails to open any webpages while Chrome works successfully and sends traffic through the the Local Proxy Service to WSS..

Environment

Microsoft Windows 10 1709

Resolution

This problem is fixed in WTR engine content 1.1.0.272.