VIP Mobile displays security code 000000 (zeroes)

Products

• VIP Service

Issue/Introduction

VIP Mobile Access app display security code 000000

000000

Cause

The operating system is unable to retrieve the keystore to generate the OTP after upgrading the Android operating system and handling of the TrustZone.

Resolution

Reboot the phone to re-establish the proper OS permissions to the apps. If the issue persists, remove and reinstall the app. This will generate a new credential ID and may require your organization to add the new credential ID to you.