Image packages are stuck in 'downloading' or 'pending download' state

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Article ID: 173576

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Updated On:

Products

IT Management Suite

Issue/Introduction

Packages are stuck in 2 states "Downloading" or "Pending Download" state on PKG Server 

The agent logs on the PS show that the image is not finishing the hash.

Cause

The SMA agent is restarting

Environment

DS 7.x, 8.x

Resolution

Determined that the agent was being restarted by a plug-in that was being reinstalled every 30 minutes.  Turned off the policy and the PS began working.