After upgrading from Workflow 8.5 to 8.5 SP1 Application Properties cannot be accessed.

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Article ID: 173570

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Updated On:

Products

Workflow Solution ServiceDesk

Issue/Introduction

After upgrading from Workflow 8.5 to 8.5 SP1 Application Properties cannot be accessed. Application Properties are accessible and can be worked with in the Portal but are not available or not working in the projects.

Unable to access Application Properties.

Cause

There is a known issue with Workflow upgrades from 8.5 to 8.5 RU1 due to a change in how Password type values in Application Properties are encrypted. Workflow installer does not address the change during upgrade process leaving passwords encrypted with the old 8.5 method and preventing the 8.5 RU1 Workflow from accessing the Application Properties.

Note that the entire Application Properties profile is inaccessible as soon as there is at least one problematic password type value in it. Depending on situation, a problematic password value can also block using any Application Properties.

Environment

ServiceDesk/Workflow 8.5 upgraded to 8.5 RU1.

Resolution

To resolve the problem first re-enter data to all Password type values.

  1. Log into the Portal with an administrator and navigate to Application Properties:
    Admin > Data > Application Properties
  2. Enter your Application Properties profile
  3. Click the gear icon at the top right and select Edit Profile
  4. Re-enter data to all Password type values.
  5. Repeat for all Application Properties Profiles.

If this does not resolve the issue, please also make sure Default values for these password fields are not set. To change these:

  1. Log into the Portal with an administrator and navigate to Application Properties:
    Admin > Data > Application Properties
  2. Click the gear icon and select Edit Profile Definition
  3. Click Next to get to the second page with the profile value definitions
  4. Edit each password type field and clear out or re-enter the default value then click Update
  5. Click Finish to save changes
  6. Repeat for all Application Properties Profiles.