The user name or password is incorrect for the importer or the Risk Fabric Nightly Processing proxy account

Products

• Information Centric Analytics
• Data Loss Prevention Core Package

Issue/Introduction

Active Directory Connector Job Fails with the message: Unable to start execution of step 1 (reason: Error authenticating proxy DOMAIN\username, system error: The user name or password is incorrect.).  The step failed.

OR 

Several steps in the RiskFabric Processing job with the message: Unable to start execution of step ## (reason: Error authenticating proxy DOMAIN\username, system error: The user name or password is incorrect.).  The step failed.

 

Unable to start execution of step 1 (reason: Error authenticating proxy DOMAIN\username, system error: The user name or password is incorrect.).  The step failed.

Environment

SQL Server, Credentials

Cause

The credential used by the proxy account has changed.

Resolution

1. Open SQL Server Management Studio, connect to the database server hosting the AD Import Utility
2. Expand Security then Credentials
3. Double click on the Bay Dynamics AD Connector Credential
   1. On the resulting screen, enter the new password and confirm it. ​​​

4. Click OK