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AcroRd32.exe crash when print monitor channel is enabled.

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Article ID: 173562

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Updated On:

Products

Data Loss Prevention Endpoint Prevent

Issue/Introduction

When a user launches Adobe Acrobat Reader while Symantec Data Loss Prevention (DLP) agent is enabled, AcroRd32.exe crashes.

Environment

  • Symantec DLP
  • Avecto 

Cause

A .dll from Avecto caused a conflict with DLP. 

Resolution

  • The solution is to upgrade the Avecto software to the latest version.
  • As a workaround, the Avecto software can be uninstalled or disabled, or disable the print monitoring for the DLP agent.