AcroRd32.exe crash when print monitor channel is enabled.
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Article ID: 173562
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Updated On:
Products
Data Loss Prevention Endpoint Prevent
Issue/Introduction
When a user launches Adobe Acrobat Reader while Symantec Data Loss Prevention (DLP) agent is enabled, AcroRd32.exe crashes.
Cause
A .dll from Avecto caused a conflict with DLP.
Resolution
- The solution is to upgrade the Avecto software to the latest version.
- As a workaround, the Avecto software can be uninstalled or disabled, or disable the print monitoring for the DLP agent.
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