Endpoint Protection Web Security Services Traffic Redirection not enabled following a location switch

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Article ID: 173541

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Using Symantec Endpoint Protection (SEP) 14 RU1 MP1 or higher, you find that its Web Security Services (WSS) Traffic Redirection (WTR) feature is not enabled for more than 10 minutes following a location switch that results in a WTR transition attempt from a disabled to an enabled stated. You find that this happens for both Internet Explorer and Chrome. All the while, the browsers are unable to use the proxy.

Environment

  • SEP 14 RU1 MP1 or higher

Resolution

This issue was resolved in WTR engine 1.1.0.187.