Discovery works, Inventory for Network Devices states no data classes are mapped to deviceclass

Products

• Inventory Solution

Issue/Introduction

Network Discovery successfully discovers a device and captures SNMP information. Agentless Inventory (aka Inventory for Network Devices) captures no data for the device.

Trace logging shows the following:

[ 9084] (Debug) LoadPALInventoryTables: Found 0 matching data classes for device class '76ab9116-f4fb-441d-8c91-c55646d3cd6c'
[ 9084] (Debug) No data class mapped to this device class 76ab9116-f4fb-441d-8c91-c55646d3cd6c

Environment

Inventory Solution 7.x, 8.x

Cause

This is caused by the target device not accepting standard SNMP calls. While we got some responses, none of the standard RFC MIB calls had any response from the target device.

Resolution

Contact the manufacturer of the device to see what options or firmware updates are required to allow standard SNMP calls to be replied to.