What is the meaning of "Software exception code : 0x15" in the minicontext

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Article ID: 173529

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Updated On:

Products

ProxySG Software - SGOS

Issue/Introduction

You have an ProxySG or ASG device and in the sysinfo file you see a minicontext with Software exception code:  0x15.

Core Header:

Running Version: SGOS {SGOS.EN_US}, Release id: {RELEASE.EN_US}
Produced on {TIMESTAMP.EN_US}

Size on disk is {XXXXXXX.EN_US} bytes.

Minicontext produced on: 2019-01-29 11:51:21+00:00UTC
Minicontext version: 1.5
ProxySG Appliance: Version {SGOS.EN_US}

Architecture: x86_64
Kernel: Multiprocessor
System image flags: Customer, Optimized, Non-GDB, 64-bit

Hardware exception code: 0x0
Software exception code: 0x15
Page fault linear address: 0x0
Process group: ""
Process: "" in "kernel.exe" at .text+0x12ca647
Register context:
      RIP              RSP              RBP              RDI
00000000012CA647 000000000245BEB0 000000000245BEE0 0000000000000005
      RSI              RDX              RCX              RBX
0000000000000000 0000000000000000 0000000000000000 00000000021D7800
      RAX              R8               R9               R10
0000000000000000 0000000000000000 0000000000000000 0000001088506000
      R11              R12              R13              R14
0000000002338150 00000000021D7888 00000000022F67A8 0055E78E34B78040
      R15             RFLAGS       CS   SS
0000000000000000 0000000000000246 0240 0248
Call Stack:

Cause

This minicontext is created when the full core was forced via the serial console connection.

A common scenario is when Symantec Support has asked you to produce a Core file.

Resolution

Please refer to KB TECH241718 section Forcing a restart through the serial console for more information.