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Reset Log Collector Password

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Article ID: 173515

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Updated On:

Products

Endpoint Detection and Response Advanced Threat Protection Platform

Issue/Introduction

Unable to connect to the Symantec Endpoint Protection Manager (SEPM) database from within Advanced Threat Protection or Endpoint Detection and Response due to an incorrect password

Unable to reset Log Collector password

Authentication error (as seen from within ATP / EDR):


 

 

Cause

Incorrect Log Collector password

Environment

Advanced Threat Protection (ATP) 2.0 or later

Endpoint Detection and Response (EDR) 4.0 or later

Resolution

Close and re-run the Log Collector Configuration Utility as an Administrator (as shown below)
NOTE: From there you will be given an option to change the Log Collector password.

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